Help

Questions, a file that doesn't import, or a layout that looks wrong? Write to support@reba-labs.com. We answer on working days, usually within two working days. If the app showed an error with a request id, please include it.

Common questions

Which files can I upload?

A flat blank as DXF or IGES (.igs, .iges), or the 3D part as STEP (.stp, .step), up to 5 MB per file. A STEP part is unfolded to a flat blank first; check the blank before you rely on a layout.

How do I change or cancel my plan?

In the app, open Account and choose Invoices, card and cancellation. That opens Stripe's billing page, where you can download invoices, update your card and billing details, and cancel. To move between plans or between monthly and yearly billing, write to us if the billing page doesn't offer it. A cancelled plan stays active until the end of the period you paid for; then the account moves to the free plan and keeps its data.

I forgot my password.

Use Forgot password? on the sign-in page. If the link isn't there or no email arrives, write to us from the address you signed up with.

How do I get a copy of my data?

Account → Download my data gives you a zip with your account details, your uploaded files, your layouts and their exports, and your material and rate tables.

How do I delete my account?

Account → Delete account. This cancels any subscription straight away and deletes your account, parts, layouts and files from the server. Nightly backups that still contain them are overwritten within 14 days.

Can I trust the layout?

Stripnest gives decision support, not a finished die design. Always check the layout, the blank and the distances against your own rules and your press before you build or order tooling. See the terms.